How do I purchase tickets?
 Via our website or by calling the wonderful Dickens Household on 0207 129 7365.

How will I get my tickets?
Our ticketing is paperless. Once purchased, you will receive your tickets via email. You will need to show this email to our door staff upon arrival.

Can I return my tickets?
Once booked, tickets are non-refundable. However, if you can give us 48hrs notice or greater, we can offer you a new date for you to visit (subject to availability).

Classic Dining

Our most popular ticket – from £149.50 pp

What’s included
A three-course festive feast, reserved classic seating and our bewitching Christmas Carol experience

Seating arrangements
The Dickens’ family will allocate you seating in one of the ‘rooms’ of Mr. Dickens’ house. Each area is fantastically unique but all have a brilliant view of the action.

Additional information
The Great Christmas Feast was founded on the idea of communality and fellowship. Classic dining tables are designed to be shared by multiple groups but with plenty of room for individual privacy too.

Charlie’s Circle

Our VIP experience – from £189.50 pp

What’s included
A Charlies Circle private dining table, a welcome drink, complimentary coat check,  three-course festive feast, and our bewitching Christmas Carol experience.

Seating arrangements
You’ll be seated on a guaranteed private table with a superior view, right at the heart of the action.

Charlie’s Circle ‘Royale’

New for 2023, our most luxurious offering ever – from £259.50 pp

What’s included
Private booth complete with butler service, welcome glass of champagne, nightcap cocktail, House canapés, priority entry and coat check, our three-course feast, and bewitching Christmas Carol experience. Goodness…

Seating arrangements
Our best-in-house private booths at the heart of the action.

–

Can I sit with another booking?

To ensure an immaculate experience for all, tables are allocated before arrival.

We can make sure that large groups or separate bookings are seated together, but only if we are notified in advance. To be seated with another booking, please email The Dickens Household or call us on 0207 129 7365.

For this most extraordinary occasion, we invite you to dress the part! Pick out your Victorian finest and let us make this a night to remember.

We’d highly recommend Mad World for costume hires or The Carnival Store for more permanent purchases.

If you’d prefer to decorate your contemporary best with an accessory or two, the exotic world of the Amazon is a great choice.

All tickets include our 3-course set menu.

Within this menu, we can cater to most dietary and allergen requirements, including pescatarian, vegetarian, vegan, gluten-free, and dairy-free diets. To let us know your needs, please complete the dietary requirements form that will be emailed to you in the weeks before your visit.

Due to the complexity of the experience and the standards we set for ourselves, we need to receive your dietary form at least 48 hours before your visit. Thank you so much for your understanding with this deadline.

If you have any questions or would like to check whether we can accommodate your needs, please email or call us on 0207 129 7365.

Allergens in our kitchen

As allergens are present in our kitchen, we cannot guarantee dishes are 100% allergen-free. We, therefore, advise guests with severe allergies to assess their own level of risk before consuming items from our menu.

We do not have any treatments for anaphylaxis in the venue therefore each guest is responsible for their own medicines, if needed.

As ever, if you have any questions, please do email or call us on 0207 129 7365 and we’ll be delighted to help.

What’s the menu on offer?

To view our mouthwatering 2023 menu click here.

Are drinks included in my ticket?

CHARLIE’S CIRCLE tickets include a welcome cocktail.

CHARLIE’S CIRCLE ROYALE tickets include a welcome glass of champagne and a nightcap cocktail.

Otherwise. a full menu of Dickensian cocktails, from Bishops to Cups to Slings, is available all night, with prices from £11.5. We’re also delighted to offer an extensive list of wines, beers, non-alcoholic cocktails and soft drinks.

Is there an age restriction?

Yes absolutely – the experience is always a hit with our younger Victorians!

We simply recommend 13 and up as the performance contains occasional profanity, indecency, and quite possibly an allusion to mind-altering substances.

You know what Charlie’s like when he’s been at the Punch Bowl.

Is the venue accessible?

The Great Christmas Feast is an accessible event that can accommodate wheelchairs and mobility scooters..

However, to ensure your visit is perfect, please let our Box Office team about your access needs in advance. You can email us or call on 0207 129 7365.

Are there any sensory warnings I should be aware of?

As befits a night of Yuletide hauntings, the experience contains flashing lights, theatrical fog and haze effects, loud and sudden sound effects, areas of low-level lighting, and temporary blackouts.

Whilst guests remain seated throughout the experience, please note that, when moving around the venue, there are areas with uneven floor levels.

Where is the venue?

The Lost Estate, 9 Beaumont Ave, London, W14 9LP

What’s the closest public transport?

The venue is a 2-minute walk from West Kensington tube and a 10-minute walk from Earl’s Court tube.

Is there parking on-site?

If you have a valid blue badge, please call us and we’ll be delighted to reserve you a parking space.

Otherwise, the nearest parking garage is at Just Park, 35 Mornington Ave, W14 8UJ. This is within a five-minute walk of The Lost Estate.

Is the venue ventilated?

Yes. Our venue is climate-controlled and equipped with a mechanical air intake/extract ventilation system.

What safety measure do you have in place?

We have SIA-trained security professionals in operation at all times. For your security, we also make sure to do security checks on entry.

Do you accept cash at the venue?

As wondrously modern Victorians, we are a cashless venue, so sadly can’t accept cash payments.

Do you have lost property?

If you think you’ve left something behind at our venue, please email us with the date and time of your visit plus a description of the item you’ve lost. Our customer service team will be delighted to help you.

For all the fine print regarding your booking, please click here to read our terms.